Here's what customers say when we support them on their projects

Here are a few quotations from customers during recent support cases.

• "Great! Thank you soooooooooooooo much for all your help"

• "I am finding your software and documentation very useful."

• "We are convinced of the added value this software tool can bring in our process development and scale-up work"

• "Fabulous ... thanks for your help ..."

• "This is definitely what I needed to answer some processing questions.  Thanks."

• "I have always found the support from Scale-up Systems to be rapid and attentive.  Keep up the good work!"

• "... thanks for your support. We are extremely grateful to you."

• "Thank you for helping ... with this model.  It has been a great asset for the project as it cut down the amount of time we could have spent trialling the equipment by giving us a ‘sweet spot’ of operating conditions that would yield the desired concentrations."  

• "That is brilliant - thank you so much for spending the time to find this very random error! I really appreciate it. The support we get from the DynoChem team is fantastic."

• "That’s the most complete answer I have ever gotten from any support team, thanks!"

If you're starting or working on a project with DynoChem, contact us anytime at support@scale-up.com and you'll soon be saying things like this.

And a big thanks from our team to all of the customers who provided the feedback above.

DynoChem Training Videos - Train Yourself Anytime

We just published today the first 13 in a series of short videos based on our instructor-led training.

You can use these to learn or polish up on your DynoChem skills when you have DC installed and access to the DCR website:

 

We hope you find these valuable in your work.

Gifts arrive early for DynoChem users with DCR update number 79

Whether or not you celebrate holidays at this time of year, you will enjoy some of the 'gifts' in the monthly DCR Update already delivered this December.  Coming on top of the November changes to the site, which made it accessible on all devices, update number 79 on 10 December 2014 included delivery of:

• One-click screening of solvent mixtures for synergistic peaks in solubility (see screenshot below); you can think of this as a solubility dashboard - very helpful for crystallization process design / solvent selection, as well as for chemists selecting solvents for reactions
• Easy solvent swap/switch simulation in the presence of 4 solvents and a non-volatile solute; this release includes more flexibility in defining end-point composition targets and setting jacket temperature during distillation
• Updates to a series of our 'simple' reaction models; these are now in the new standard format, with Start here tab, Help and process scheme included, with clear documentation of user inputs and model outputs.  These features are very popular with users that have been away from DynoChem for a little while and need a quick refresher before starting a new project
• Another enhancement in our reaction calorimetry / process safety training - an exercise about generating stronger and more accurate safety statements using TMR (time to maximum rate) response surfaces.

Automated solvent screen*: This enhancement was promised in our paper on solubility at the AIChE Annual Meeting in November, which is now also available to download from DCR.  

We hope that you can find time to review these and other enhancements to our model library and as always would love to hear your feedback via any communications channel that is convenient for you.

* In deference to our many users still operating on Excel 2007 or older, we decided to implement this feature using standard Excel plots for visualization (rather than Sparklines, which require Excel 2010 at your end).  

At least 14 industry talks to feature DynoChem applications at AIChE 2014 Annual Meeting: get the list here

We are looking forward to seeing so many of our global customers at the AIChE Annual Meeting in Atlanta next week.

Let us know if you would like to meet up.

You can now download a list of highlights and talks that feature DynoChem at AIChE 2014 from OneDrive here: http://1drv.ms/1wTJ9js.



In our own talk on solubility, we'll be showing (very quickly!) some new features that make automated screening and plotting of solvent mixtures a snap.

DynoChem: Nick Falco, GSK, Ammonolysis Reaction Model

DynoChem: Sarah Rothstein, Nalas: Kinetic Modeling to support DAPO produ...

DynoChem: Flavien Susanne, Novartis: QbD in CSTRs